Ordering & Shipping
Orders & Shipping FAQs
All articles
All articles
Categories
Articles
Help! I haven't heard back from Customer Service?
We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours. If you haven’t received a response, please manually check your inbox for email
Why is my Membership credit not applying?
If your membership credit isn’t applying, it’s likely because you’re not logged into your account. To ensure your credit is automatically applied, please make sure you’re signed in before checking out. When logged in, your credit will be recognized a
How do I unsubscribe from marketing emails/texts?
We're sorry to see you go!. To no longer receive our emails, please use this link:. Unsubscribe: https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=X46Ezz. To no longer receive our text messages, reply STOP to the last message you received f
How do I distinguish between the tubes in my order?
The flavor label is located on the bottom of each tube!
How do I use a discount code/gift card?
To apply a discount code or gift card, copy the code into the box labeled "Discount code or gift card" at checkout. Then, click "Apply.".
How can I contact customer service?
Have a question? We're here to help!. Email hello@chocolate.com. Phone (English): 833-493-3166. Phone (Español): 561-220-2881
What are the packaging dimensions?
Full-Size Tube: 7” tall and 3” in diameterSample-Size Tube: 3.5” tall and 3” in diameterGift Box: 10.75” x 7.5” x 4”Gift Note: 4" x 6"
How do I edit my cart?
Editing your cart is quick and easy! Follow these simple tips below. To access your cart, click on the shopping cart icon in the top right corner of your screen. To edit quantity, click the + and - minus buttons.To remove an item, click the trash can
How do I create a custom gift box?
Creating a gift box is simple and easy! Follow the steps below to create your custom assortment. 💝. Step 1: Pick how many tubes you'd like in your gift box. Step 2: Pick which flavors you'd like to include.Your selections will show in the space on t